Oh, so evening, guys.
I'm in bed watching a film with the pussycats.
Come on, Ron!
Come on, Nanny!
Come on!
And we've got a few people kicking off that we're going from public shop to private.
We can do it and nobody can tell us that we can't do it, okay?
I wish people would research before they start kicking off on Facebook saying that we can and we can't do these things, okay?
I've already put some up down the bottom, right?
Some examples on the previous one.
Here's one, okay?
You book in, you pay £5 to go in, you don't get that £5 back.
We're offering a service to selected people that book £3 and you get the £3 back.
You don't get that £5 back with that one, okay?
Now, we are not a charity shop.
We've never been a charity shop, yeah?
This is what the old argument is about, yes?
There we are.
There's another one.
You don't get that £5 back.
We are a registered CIC, a community interest company.
We do not.
There we are.
There's another one.
Careful now.
Careful now.
Run, run.
Dislodge all of us.
£6.
You don't get that £6 back.
You pay £6 to participate in that class.
They are a registered CIC or a charity, I'm not sure.
You can be a charity in charge as well.
I wish people would do a little bit of research before they start kicking off on our Facebook profiles and kicking off on the haters profiles and all the rest of it.
There we are.
You can pause this afterwards to read it.
Yes, a community interest company can charge for the use of their shop, services or facilities.
If you don't want to pay, go somewhere else.
We don't have to have everybody in our shop, okay?
There's another one.
£7 to access their pantry.
I believe the church in Oakdale is £2.50, £3.50.
I can't remember.
We are doing exactly the same as everybody else.
There we are.
I don't know if you'll see this one.
I might have to move him around a bit.
There we go.
The pantry in Risker.
Yep.
Was it £6, £7 a year membership?
Plus you've got to pay £6 a bag of food because it's gone up from £4.
That's all.
You need to update your website.
We are not a charity shop.
We are not a charity.
I think I've already put that one on, but it's on there again.
There you are.
£7.
Why you think I have got to open my doors to everybody is just beyond me.
I don't need to open my doors to every single person that walks in the building or wants to walk in the building.
I can ask you.
So how we CIC?
You book your dinner?
£5?
You book your man space?
£2 I think it is.
What's man space?
Let's talk.
Is that like talk and walk?
Why you think that we have to... I mean this one.
So how we CIC?
You've got to pay £5 for a can.
Free in our shop if you want to drink.
Why you think I'm making it up on the spot is absolutely beyond me.
All these other charities and groups are charging for all these things.
But when I want to do it, I get stopped.
But I'm the only one that's a trademarked registered CIC.
That's been operating for five years with five shops and a warehouse.
If I want to now say I'm not having everybody wandering in and out my shops.
Now you have to book and have a specific need to come into the shops and use our facilities, then I can do that.
And if I want to within 24 hours change my mind, as long as my policies are changed, I can then reopen my shops to the public.
Since when have charity shops been for charity?
They're there to raise money for the charity.
They're not there to give you a bargain.
They're there to raise money for the social interest or the charity.
But a lot of you seem to think they're there to give you a bargain.
But they're not.
That's not what they're designed to do.
If you look at their business plans, their business plans are to raise money for the charity.
There we are.
This is another one.
Why you can't seem to get your head around it, and that's not everybody.
It's just a select few.
It's probably, I'll tell you who it is, right?
I know who it is.
It's a select few that don't like the fact that we're now in this bracket.
That we can actually be selective of our members and who comes in our shop.
And why should our volunteers have to put up with some of the people that we've had in recently in the last year?
Why should they have to put up with some of the people that's come in in the last year?
Why can't we screen them, book them in and say, yeah, you can come in and use our shop.
Yeah, pay your £3.
Yeah.
And don't forget, same with the food bags.
If you pay £3 and you want to buy a £5 food bag, it's not going to cost you £5 plus the £3.
It's only going to cost you £2 once you've booked in and paid your £3.
Because we redeem that £3 when you come in, which I don't have to.
But I'm doing it because that's the type of person I am.
I could say, no, it's £3 access and then you pay whatever once you're in the shop.
Why can't I turn my shops into private access and private functions?
Tell me.
Why can't I exclude some of... look at some of the members that have come into the shops recently.
Yeah, some of the people has come in and abused the staff recently.
Why can't I limit who's coming in?
You tell me that.
You tell me why I can't do it.
You aren't using everyone.
Charities.
We're not a charity.
Charities can charge you.
So if the cancer research shop wanted to charge you £3 access or £5 access on a Saturday and you have to pre-book, they can.
Why people won't just accept that we are not a charity shop and that we are a registered CIC and we can pick and choose our members is beyond me.
Because there are thousands of CICs out there in the UK and they can all pick and choose who walk through their door.
Previously, we've let anybody come in.
I know why people are kicking off because now they can't come in and make complaints and take pictures, can they?
Because the only people who are going to book in are the people who want to shop with us.
And I'm more than happy for that.
We've got a fantastic customer base and I'm more than happy to do that.
I don't need walk-ins.
I don't need people up and down the street screaming and shouting at my staff.
You know, we've got babies, we've got children, we've got newborns in the shop, we've got pregnant mothers, we've got vulnerable adults in the shop.
I don't need everybody walking in and out that shop.
With a registered CIC, we get funding.
Shop rents are covered now by funding.
We don't have to fundraise every single day, which is nice for us to have a break.
And that's what we'll be doing from now on, is that the shops will now be limited access to limited people and you book in before you come.