Right, so just want to talk through this because it'll probably be on the website now in the next three seconds because they're obsessed with me.
Literally the most stalked woman in Britain at this point.
It's lovely that one, isn't it?
So if you want any... because obviously we're putting out pictures because we need to keep stuff rolling now.
We've got lots of stuff and what we don't want is trap stock.
Okay?
So it's going to take us at least an hour of our time to get into the donation centre and to get things down safely because we're talking industrial racking now.
We're not talking, you know, just shove-a-there, shove-a-there, shove-a-there.
Right?
So it's industrial racking.
So obviously there's procedures that need to be followed.
Okay?
So they need to put on the steel toe caps which they wouldn't be wearing in the shops.
And they need to put on hard hats and they need to get it down and sorted out etc.
safely.
And make sure that the area is left safe.
So if there's something that you want from the donation centre which is accessible because I wouldn't be going in there for just a vase that's in a box at the moment.
Okay?
But if it's a big thing, I'm happy to do it.
We need you to pay for it.
We'll do you a deal.
We always, you know, we've said that now.
We've got plenty of stock.
We ain't going anywhere.
We've been here five years.
Look at the abuse they've thrown at us and we ain't going nowhere, are we?
You know, they've sent everybody around.
The Pope, the bloody, you know, the police, the bloody Gestapo, the bloody environmental elf, the bloody...
Who else?
Who else have they sent around?
The Ghostbusters, you know.
Christ.
I'm waiting for Anne Whitakin to do that.
You can't put stuff there.
You can't do that.
You can't recycle.
Watch me.
Watch me.
Because I can recycle like a motherfucker.
Right.
Anyway, Anne Whitakin, I'm ready for you.
So yes, we're not going anywhere anytime soon.
So we can get these things down.
We're not going to run out of stock ever in a million years.
So we can do people deals, OK?
Not if you come in and say, oh, I'm only going to give you 10 pounds for this, blah, blah, blah.
Just try to bugger off, OK?
But if you're one of our regulars and you've done it or you're a customer, we'll do you a deal.
So we usually only exchange if somebody's not happy with an item.
I usually say to them, don't quibble with people.
You know, just give them an exchange.
There's only once we've ever, well, twice we've refused a refund.
The only one on a bike that she knew was scrap and the sofa that he knew was antique and got two ghouls to carry it by its legs and their legs fell off.
So we refused it because we did tell him it was antique and he was an antique dealer and wanted it to sell on.
And he knew that.
So on that occasion, if it comes out and it isn't suitable and you've paid for it, we will refund you.
OK, but it's only going to be like for big accessible stuff.
I try not to share the pictures if I know I can't access it.
I know these are right by the door.
OK, so I know it's going to take an hour minimum or maximum to get those out.
OK, but there's some things that could be right at the back.
It could take two hours.
I'll let you know.
I'll let you know.
So I just wanted to talk you through why I've made that decision before it goes on to the website.
And they twisted into me charging people and giving them refunds.
Whatever they're going to say today.
Whatever they say, I'm up to today, you know, guys.
So we've had a few people in.
Health and Safety have been out.
They said they've got a lot of stock.
I said, yeah.
We've had complaints, same people.
I said, yeah, yeah, fan club.
Yeah, we know the fan club.
She said, yeah, we've had complaints.
But what we're looking at now is that it's the same people complaining all the time.
Yes.
But we have to come out.
We've got to come out by law.
She said, you have got a lot of stock.
I said, yeah, we know.
I said, we're doing lots of things to reduce the stock.
We've got giveaways.
We're now going to do a £20 a month giveaway.
Give you a raffle ticket.
Take it home and wherever you are then, because some people are not online, are they?
So we do that.
We put it in the window to one and then you get a 20.
Oh, are you all right?
Only the one.
That's the only one I got.
Yeah.
Yeah.
So it's all offered as well.
And we do £5 for birthdays.
I'll be 10 today.
10.
All right.
And we do.
We're going to do online £20 voucher.
If I can do that once a week, I will.
Because I'll be nice that well.
£20.
And plus you're sharing it and promoting us as well at the same time.
What else do we do?
Oh, we do the bundle.
So if somebody wants a bundle, you can have a Moses Basket fill that up with stuff in it.
You know, that's that's like a good portion of something gone.
One to five year bundles.
If somebody's in need, we can do those because we got one thing we got a lot of his clothes, isn't it?
So it's not like we can't we're going to miss the clothes as such.
I got these by year.
I've gone through more now.
These would be what I would call pound clothes.
They're probably worth more than a pound.
But we say a pound.
So I'll do those three bags for 45 for a reseller for one of the mothers or whoever.
And I'm happy for you to resell them just to get them gone.
Otherwise, I've got to find somewhere to store them.
So if you come in today and you haven't from there, I'll do three for two.
So you'll have three items for two pound if you buy them from these bags today.
I'm happy for you.
So hang on.
I got to go now.